Shipping policy

Effective Date: July 2026

Welcome to CozyCurio.store. We are committed to delivering your order safely, accurately, and as quickly as possible. Whether you're purchasing charming home décor, creative gifts, novelty desk accessories, ambient lighting, miniature ornaments, or unique collectibles, we work with trusted fulfillment partners and shipping carriers to ensure a reliable shopping experience.

Please read this Shipping Policy carefully before placing your order. By purchasing from CozyCurio.store, you agree to the terms outlined below.

1. Business Information

CozyCurio.store

21 Secroft Crescent
North York, ON M3N 1R5
Canada

Email: support@CozyCurio.store

Phone: (866) 222-3456

2. Shipping Coverage

CozyCurio.store proudly ships to customers in many countries and regions around the world.

Our shipping network continues to expand, and available destinations may change periodically depending on carrier availability, customs regulations, import restrictions, or operational circumstances.

If your location cannot currently be serviced, you will be notified during checkout or shortly after your order is placed.

3. Order Processing Time

After your order has been successfully placed and payment has been confirmed, our fulfillment team begins preparing your items for shipment.

Typical processing time is:

1–3 business days

Processing includes:

  • Order verification
  • Payment confirmation
  • Inventory allocation
  • Quality inspection
  • Protective packaging
  • Shipping label creation
  • Carrier pickup scheduling

Orders placed on weekends or public holidays will begin processing on the next available business day.

During holiday seasons, promotional campaigns, or periods of exceptionally high order volume, processing times may be slightly extended.

4. Estimated Delivery Time

Estimated delivery times begin after your order has been dispatched.

Typical delivery estimates are:

Canada

7–12 business days

United States

7–12 business days

United Kingdom

7–12 business days

Australia

8–15 business days

New Zealand

8–15 business days

Europe

7–15 business days

Asia

6–12 business days

Other International Destinations

10–20 business days

These estimates are provided for reference only and are not guaranteed delivery dates.

5. Free Standard Shipping

CozyCurio.store proudly offers Free Standard Shipping on eligible orders.

Customers do not need to enter a promotional code unless specifically stated during promotional campaigns.

Free shipping may be unavailable for certain oversized products, remote delivery areas, or locations where carrier surcharges apply.

If additional shipping fees are required, they will always be shown before payment is completed.

6. Shipping Confirmation

After your order has been shipped, you will receive a confirmation email containing:

  • Order number
  • Shipment confirmation
  • Carrier information
  • Tracking number when available
  • Estimated delivery progress

Please allow 24–72 hours for tracking information to become active after shipment.

7. Tracking Orders

Most shipments include online tracking.

Tracking updates depend on the shipping carrier and customs processing.

It is normal for tracking information to remain unchanged for several days while packages travel between international logistics facilities.

If your tracking has not updated for an extended period, please contact our customer support team for assistance.

8. Multiple Package Shipments

Orders containing multiple products may be shipped separately.

This may occur because:

  • Products are stored in different warehouses.
  • Items require different packaging.
  • Certain products become available sooner.
  • Carrier routing differs by package size.

You may therefore receive multiple tracking numbers and deliveries on different dates.

Additional shipping charges will not be applied simply because an order ships in multiple packages.

9. Customs Duties And Import Taxes

International customers are responsible for complying with their local customs regulations.

Depending on your country, your shipment may be subject to:

  • Import duties
  • Customs fees
  • VAT
  • GST
  • Local taxes
  • Clearance charges

These charges are determined by local customs authorities and are outside the control of CozyCurio.store.

We cannot estimate or guarantee the amount of customs fees that may apply.

10. Customs Delays

Occasionally shipments may be delayed due to customs inspections.

Customs delays are outside our control and may extend delivery times beyond the original estimate.

We appreciate your patience while customs authorities complete required inspections.

11. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

Please carefully verify:

  • Recipient name
  • Street address
  • Apartment or unit number
  • Postal code
  • Phone number
  • Email address

Orders returned because of incorrect or incomplete shipping information may require additional shipping fees before reshipment.

If you discover an address error after placing your order, please contact us immediately.

Although we will make every effort to update the information before shipment, changes cannot be guaranteed once fulfillment has begun.

12. Undeliverable Packages

Packages may be returned to us when:

  • Delivery attempts fail.
  • Addresses are incomplete.
  • Customers refuse delivery.
  • Customs clearance is not completed.
  • Carrier holding periods expire.

If a package is returned, we will contact you to discuss available options.

Additional shipping costs may apply for reshipment.

13. Lost Packages

If your shipment appears lost, please contact us promptly.

Our team will investigate with the shipping carrier.

Before reporting a lost package, we recommend checking:

  • Your mailbox
  • Front entrance
  • Building reception
  • Neighbors
  • Household members
  • Local delivery office

Carrier delivery confirmations may occasionally be updated before the package is physically located.

If the shipment is confirmed lost after investigation, we will work with you to determine the most appropriate resolution, which may include a replacement or refund depending on the circumstances.

14. Delayed Deliveries

Although we strive to meet estimated delivery times, delays can occur due to factors beyond our control.

Examples include:

  • Severe weather
  • Customs inspections
  • Airline disruptions
  • High shipping volume
  • Public holidays
  • Labor shortages
  • Transportation interruptions
  • Natural disasters
  • Government restrictions

Such delays do not automatically qualify for cancellation or refund while the shipment remains in transit.

15. Damaged Shipments

If your package arrives visibly damaged, please inspect the contents immediately.

If the product has been damaged during transportation:

  • Take clear photographs.
  • Keep all original packaging.
  • Contact us within 7 days of delivery.

Our support team will review the evidence and determine the appropriate solution.

Depending on the situation, we may offer:

  • Replacement product
  • Partial refund
  • Full refund
  • Store credit

16. Missing Items

If your order is incomplete, please contact us within 7 days after delivery.

Include:

  • Order number
  • Product names
  • Photos of received items
  • Packaging photos

Our team will investigate and resolve the issue as quickly as possible.

17. Shipping Restrictions

Certain products may have shipping restrictions because of:

  • Local regulations
  • Carrier limitations
  • Battery requirements
  • Oversized dimensions
  • Restricted materials

If shipping restrictions prevent fulfillment, we will notify you promptly and arrange an alternative solution or refund.

18. Order Changes

If you wish to change:

  • Shipping address
  • Product selection
  • Quantity
  • Shipping details

Please contact us immediately.

Once an order has entered fulfillment or has been shipped, modifications may no longer be possible.

19. Order Cancellation Before Shipment

Orders may usually be cancelled before shipment.

If fulfillment has not yet begun, we will process the cancellation and issue an appropriate refund.

Once an order has shipped, cancellations are no longer possible and our Return & Refund Policy will apply.

20. Force Majeure

CozyCurio.store shall not be held responsible for shipping delays or delivery failures caused by events beyond our reasonable control, including but not limited to:

  • Floods
  • Fires
  • Earthquakes
  • Storms
  • Pandemics
  • Government regulations
  • Customs inspections
  • Transportation disruptions
  • Labor strikes
  • Power outages
  • Internet failures
  • Armed conflicts
  • Other force majeure events

Delivery estimates may be adjusted accordingly.

21. Customer Responsibilities

Customers agree to:

  • Provide accurate delivery information.
  • Monitor shipment tracking.
  • Respond promptly to carrier requests.
  • Complete customs procedures when required.
  • Collect packages within carrier holding periods.
  • Contact us if delivery issues arise.

Failure to fulfill these responsibilities may result in additional shipping costs or delayed delivery.

22. Policy Updates

CozyCurio.store reserves the right to modify this Shipping Policy at any time to reflect operational improvements, carrier changes, legal requirements, or service updates.

The version published on our website at the time your order is placed will generally govern that purchase.

23. Contact Us

If you have any questions regarding shipping, delivery status, tracking information, or logistics, our customer support team is always happy to assist.

CozyCurio.store

21 Secroft Crescent
North York, ON M3N 1R5
Canada

Email: support@CozyCurio.store

Phone: (866) 222-3456

At CozyCurio.store, we believe every order should arrive safely and bring a little extra warmth, creativity, and joy to your home. We appreciate your trust and are committed to providing a smooth, transparent, and dependable shipping experience from checkout to delivery.