Contact information

Welcome to CozyCurio.store

At CozyCurio.store, we believe shopping should be just as enjoyable as receiving the perfect gift. Whether you're decorating your workspace, adding personality to your home, searching for a unique present, or simply discovering something delightfully unexpected, our team is here to help every step of the way.

Customer satisfaction is at the heart of everything we do. We are committed to providing friendly service, timely communication, and reliable support before, during, and after your purchase. If you have questions about an order, a product, shipping, returns, or simply need assistance choosing the perfect item, we'd love to hear from you.

How To Reach Us

Customer Support Email

support@CozyCurio.store

Email is the fastest and most efficient way to reach our support specialists.

You can contact us regarding:

Order updates
Product information
Shipping inquiries
Tracking assistance
Return requests
Refund questions
Exchange requests
Damaged or defective products
Billing concerns
Website assistance
Wholesale inquiries
General feedback

Our customer service team carefully reviews every inquiry and strives to provide helpful, personalized responses.

Phone Support

(866) 222-3456

If you prefer speaking with a member of our support team, you are welcome to contact us during our regular business hours.

Phone assistance is available for:

Order assistance
Shipping questions
Return guidance
Product recommendations
General customer support

If all representatives are assisting other customers, please leave a voicemail with your name, phone number, and order number if applicable. We will return your call as soon as possible.

Business Address

CozyCurio.store

21 Secroft Crescent

North York, ON M3N 1R5

Canada

Please note that this address serves as our business correspondence address.

To ensure the fastest resolution for returns or warranty-related matters, customers should always contact our support team before sending any package. Return shipments may be directed to a designated fulfillment facility depending on the product category and warehouse location.

Customer Service Hours

Our support team is available throughout the week to assist customers from around the world.

Monday – Friday

9:00 AM – 6:00 PM

Saturday

10:00 AM – 3:00 PM

Sunday & Public Holidays

Closed

Email inquiries received outside normal business hours will be answered on the next business day in the order they are received.

Response Times

We understand that timely communication is important.

Our typical response times are:

General Questions

Within 24 hours

Order Support

Within 24 hours

Shipping Questions

Within 24–48 hours

Return & Refund Requests

Within 1–2 business days

Warranty Or Product Issues

Within 1–3 business days

During major holidays, seasonal promotions, or periods of unusually high demand, response times may be slightly longer. We appreciate your patience and understanding.

Before Contacting Us

To help us assist you as quickly as possible, please include the following information whenever available:

Full name
Order number
Email address used during checkout
Product name
Description of your question
Photos or videos if reporting damage or defects

Providing complete information allows our team to investigate your request more efficiently and reduce unnecessary delays.

Order Assistance

Need help with your purchase?

Our customer support specialists are happy to assist with:

Order confirmation
Order status
Tracking information
Shipping updates
Address corrections
Delivery questions
Missing items
Package delays
Product recommendations

If your order has not yet entered fulfillment, we may also be able to assist with order modifications or cancellations.

Shipping Support

Questions about shipping are among the most common inquiries we receive.

We are happy to help with:

Tracking updates
Carrier information
Delivery estimates
Customs questions
International shipping
Returned packages
Lost shipments
Multiple package deliveries

Our team works closely with fulfillment partners to help resolve shipping concerns as quickly as possible.

Returns & Refund Assistance

If you need to request a return or refund, our customer care team will guide you through every step.

Please contact us before returning any item.

When submitting a return request, please include:

Order number
Product name
Reason for return
Photos if applicable

Once your request has been reviewed, we will provide detailed instructions regarding the next steps.

Product Questions

Not sure which product is right for you?

Our team is happy to answer questions regarding:

Product specifications
Materials
Dimensions
Features
Compatibility
Usage recommendations
Gift suggestions
Decorative styling ideas

We want every purchase to be the perfect fit for your home, office, or gift-giving occasion.

Damaged Or Incorrect Orders

Although every order is carefully inspected before shipment, occasional issues may occur during transportation.

If your order arrives:

Damaged
Defective
Incomplete
Incorrect

Please contact us within seven days of delivery.

Include clear photographs of:

The product
Packaging
Shipping label
Any visible damage

Our support team will review the information promptly and work toward an appropriate resolution, which may include a replacement, refund, or other suitable solution.

Wholesale & Business Inquiries

We welcome inquiries from businesses, retailers, corporate buyers, event organizers, and promotional partners.

If you are interested in:

Bulk purchases
Corporate gifts
Business collaborations
Retail partnerships
Special events
Promotional orders

Please contact us by email with details about your project, estimated quantities, and desired timeline.

Our team will gladly discuss available options.

Suggestions & Feedback

Customer feedback helps us continue improving our products and services.

We welcome comments regarding:

Product quality
Shopping experience
Website usability
Packaging
Shipping experience
Customer support
New product ideas

Every suggestion is carefully reviewed by our team and may help shape future improvements at CozyCurio.store.

Privacy & Security

Your privacy is important to us.

When you contact CozyCurio.store, the information you provide is used solely for the purpose of assisting with your request, processing your order, improving customer service, and complying with applicable legal obligations.

We do not sell or rent customer personal information to third parties.

For complete details regarding how your information is collected, stored, and protected, please refer to our Privacy Policy.

Our Commitment

At CozyCurio.store, we are passionate about offering products that inspire smiles, spark conversations, and make everyday spaces feel warmer, more creative, and uniquely personal.

Whether you're shopping for a thoughtful gift, a playful desk accessory, a cozy decorative piece, or a charming collectible, we want every interaction with our store to be simple, enjoyable, and memorable.

Our commitment extends beyond delivering quality products. We strive to build lasting relationships through honest communication, dependable service, and genuine care for every customer.

Thank you for choosing CozyCurio.store. We truly appreciate your trust and look forward to serving you whenever you need us.